BALL · Consumer protection

Payment-reversal request

Use this form to submit the complaint to BALL. You will receive a dated and timed reference. You must also notify the issuer of your payment instrument within the same statutory period.

Read refunds and payment reversal Open general support

Time limit and scope: Where the statutory conditions apply, submit the complaint within five (5) business days after learning of fraud or an unsolicited transaction, or after the failed, defective or different delivery. Notify the payment-instrument issuer within the same period. A final adverse administrative or judicial decision may allow the transaction to be charged definitively.

Full name (optional) Email address Order or transaction number (if known) Ground for reversal Amount to be reversed Currency Instrument that was charged Partial identification of the instrumentFor example, provide the PayPal email or only the last four digits. Do not enter a full number, password, security code or credential. Transaction date (optional) Date you became aware of the ground

Specific reasons for the requestExplain what occurred, what should have been delivered and why the selected ground applies.

Data will be used to handle and evidence this complaint under the privacy policy. Privacy and cookie policy